We are looking for a smart and customer-focused Reservations Executive to manage centralised bookings and enquiries from the corporate office for multiple hotel properties.
This is primarily a telecalling-based role, involving handling customer enquiries, closing reservations over calls, and making outbound calls for corporate tie-ups and business development support.
This role directly impacts revenue, occupancy, and guest experience.
Key Responsibilities
- Handle inbound calls, WhatsApp, and online enquiries for room bookings from the corporate office
- Manage reservations for multiple hotel properties through a centralised system
- Close bookings efficiently through phone conversations and follow-ups
- Provide accurate information on room availability, pricing, offers, and policies
- Coordinate with individual properties to ensure smooth booking confirmations
- Maintain and update booking records and CRM data
- Follow up on enquiries to maximize conversions
- Make outbound calls to corporates for tie-ups and partnerships
- Support in generating corporate leads and long-term business relationships
- Work towards achieving booking and revenue targets
Key Requirements
- 1–4 years of experience in telecalling / reservations / front office / sales coordination
- Strong communication and convincing skills over the phone
- Comfortable handling both inbound and outbound calls
- Basic knowledge of hotel bookings / OTA platforms is an advantage
- Positive organisational skills and attention to detail
- Ability to work in a target-driven environment
What We Are Looking For
- Someone who can convert enquiries into confirmed bookings over calls
- Strong communication, persuasion, and follow-up skills
- Confident, presentable, and customer-focused over the phone
- Ability to manage bookings across multiple properties from a central location
Why Join Us
- Work with multiple hospitality brands under one platform
- Direct impact on revenue and occupancy
- Growth opportunities in sales and corporate partnerships
- Structured role based out of the corporate office
If you are confident in handling calls, closing bookings, and managing reservations over the phone, we would love to hear from you.