Required Skills:

- L2 Application Support
- IAM & SSO
- Incident Management
- REST API Troubleshooting
- Log Analysis
- GitHub Enterprise
- CLI Troubleshooting

Nice to Have:

- Claude AI Platform
- Enterprise SaaS Support

Qualification | BE or BTech Experience (in years) | 5 Job Description | The L2 Application Support Engineer is responsible for providing technical support for the Claude AI platform, including incident resolution, root cause analysis, user onboarding support, access management, integrations, and coordination with internal engineering teams and Anthropic support. The role acts as the co-ordination/escalation point between end users, service desk teams, platform administrators, and vendors. Key Responsibilities • Provide L2 support for Claude AI platform incidents, service requests, and escalations. • Testing / Troubleshooting MCP of/for Claude. • Troubleshoot authentication, SSO, SCIM provisioning, RBAC, and access-related issues. • Investigate Claude Code, Claude Chat, GitHub integration, connector, and plugin-related issues. • Perform root cause analysis and implement permanent fixes for recurring incidents. • Monitor platform health, service availability, and support queues. • Work with Anthropic support and internal engineering teams for critical incidents.



• Create and maintain knowledge articles, FAQs, and troubleshooting guides. • Support user onboarding, offboarding, and license management activities. • Analyze logs, error messages, user reports, and system alerts to identify issues. • Participate in release validation, change management, and production upgrades. • Maintain SLA compliance and incident resolution metrics. • Provide training and guidance to L1 support teams. Skill Set Required | Required Qualifications • Bachelor's or Similar degree in computer science, Information Technology, Engineering. • 4-6 years of application support, production support, or platform operations experience. • Experience supporting enterprise SaaS applications. • Solid incident management and troubleshooting skills. Technical Skills • Claude Code / Claude Chat / Claude Cowork / Claude Security • SSO, SAML, OIDC, SCIM, Identity and Access Management. • Microsoft Entra ID / Active Directory. • GitHub Enterprise and DevOps toolchain exposure. • REST APIs and integration troubleshooting. • MCP • CLI ‘s troubleshooting. • Log analysis and monitoring tools. • ServiceNow or equivalent ITSM platform. • ITIL incident, problem, and change management practices.

📌 Application Support Engineer - R D (Bengaluru)
🏢 Cigres Technologies
📍 Bengaluru