We are looking for a Customer Support Agent who will handle customer queries and escalations across multiple platforms such as Email & Chat. The role requires strong communication skills, the ability to multitask, and a customer-first mindset.

The candidate will coordinate with internal teams, maintain escalation trackers, and ensure all customer concerns are resolved within the defined turnaround time.

Key Responsibilities

- Handle customer queries and escalations through Email & Chat
- Respond to customer complaints within the defined SLA/TAT.
- Coordinate with internal teams to investigate and resolve customer issues.
- Provide timely updates to customers regarding the status of their complaints.
- Maintain accurate records and escalation trackers in Excel.
- Ensure proper follow-ups and closure of customer complaints.
- Identify recurring issues and highlight them to the team.

Required Skills

- Solid written and verbal communication skills.
- Experience in customer support or escalation handling.




- Good typing speed and multitasking ability.
- Proficiency in Microsoft Excel (tracker management).
- Ability to work in a fast-paced environment.

Additional Skills (Preferred)

- Knowledge of South Indian languages such as Kannada will be an added advantage.

Qualifications

- Any Graduate
- Prior Customer Support / Customer Service experience preferred

Work Details

- Location: Andheri Marol
- Working Days: 6 days a week (Rotational Week Off)

Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹500,000.00 per year

Application Question(s):

- What's your Current CTC?
- What's your Expected CTC?
- What's your Notice Period?
- Are you comfortable working from our office location in Marol, Andheri?

Education:

- Bachelor's (Required)

Experience:

- Customer Service : 1 year (Required)

Language:

- Kannada (Required)

Work Location: In person

📌 Customer Support Executive (CSE) (Andheri)
🏢 More Retail Private
📍 Andheri