Department / Division

Operations

Position reports to

Sr. Manager – Services

External Interface

(Enlist external agencies/authorities that you are required to deal with while discharging your duty)

- Retailers – Store Managers

- Outsourced Agencies – Facility Managers, Supervisors

- Original Equipment Manufacturers (OEM), Vendors for the purpose of AMC

- Government/ regulatory bodies

- Vendors/ contractors

Minimum Qualification

(i.e education, training etc.)

- Engineering Graduate (Heating, Ventilation & Air-conditioning)

Minimum Experience

- 7 – 10 years of experience in Engineering; with at least 4 - 5 years in retail/real estate industry

Special Skills/Attributes

(required for performing the job effectively)

- Sound understanding of air-conditioning equipments and systems

- Knowledge of infrastructure installations

- Knowledge of mechanical, electrical and civil maintenance policies and processes

Overall Purpose/Objective

Of the job

Responsible for implementation of the maintenance strategy across all the HVAC equipment / systems within the property and adherence to preventive maintenance schedules and timely resolution of retailer issues

Key Responsibilities

(List major responsibilities, that you have, to achieve the key objectives)

- Formulate a planned preventive maintenance schedule (PPM) for HVAC and fire fighting equipments/ systems for the entire year based on the Asset History Card, Breakdown Register and the Equipment Manual





- Ensure that all the necessary log-books/ daily checklists are filled in on time and record the snags for all HVAC and fire fighting equipments

- Undertake breakdown maintenance after determining the causes for breakdown and resolve the same in minimum time

- Undertake daily inspection of the HVAC systems and equipment across the property to check its physical condition and functioning

- Supervise the checks of equipment/ systems carried out by the outsourced staff and review the checklists obtained from them

- Manage the deployment of outsourced staff, in coordination with Chief Engineer, in order to ensure that all the critical equipment/ areas are adequately manned

- Provide necessary support to the retailers in timely and effectively resolving their issues pertaining to engineering/ technical such as air-conditioning, water, sprinklers, hydrants etc.

- Identify the agencies for the purpose of Annual Maintenance Contract (AMC) and define scope of work for them based on the areas to be covered and services to be provided

- Check and verify bills raised for any maintenance work undertaken within the property through job orders/ contractors

- Liaise with government/ regulatory bodies (such as Power Company, Fire department) and/ or their representatives such as lift supervisor, electrical inspector etc. along with the Liaison team / Security team to obtain the necessary licenses/ permissions etc.

📌 Assistant Manager - Services (India)
🏢 The Phoenix Mills
📍 India