Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The role of an associate is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.
Job title:
Trainee Process Consultant
Job Description:
Education: Any Graduate
Experience: 0-1 Year
Roles & Responsibilities:
- Possess basic knowledge of Claims Administrations - Non Voice
- Good reasoning and analytical skills
- Able to communicate fluently in the language required for the function/location
- Active listening skills
- Passion to learn
- Influencing skills
- Ability to comprehend the process requirement well
- Adhere to attendance and punctuality norms
- Acquiring knowledge & skills of related areas of the process
- Processing claims/developing projects/handling calls as per the process guidelines
- Adhering to the SLA,
understanding Quality & Auditing parameters
- Meeting assigned productivity goals
- Understanding and adhering to quality standards
- Meeting TAT
Mandatory Skills:
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
- Ability to understand basic data and take appropriate action.
- Ability to drive individual and team efficiency and productivity through effective and productive metric management.
- Ability to coach, train, and motivate employees and evaluate their performance.
- Ability to strategically lead and develop team towards improved performance.
- Ability to delegate and manage work loads and projects across functions within the organization.
- Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.
Preferred Skills:
- MS office
- Typing skills & computer skills
- Effective communication in English
- Good analytical skills
- Comprehending ability
Location:
BLR, Surya Wave BuildingIndia
📌 Trainee Process Consultant (Bengaluru)
🏢 Sagility
📍 Bengaluru
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