Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary

MUST HAVE:
1. ServiceNow Order Management for Telecommunications (OMT) and Product Catalogue
Developing and implementing solutions within the ServiceNow platform to manage the sales and fulfillment of telecom products and services. The role involves technical design, configuration, and integration with external systems to automate order capture, decomposition, and orchestration.

ServiceNow Customization: Develop and configure SNOW modules.
Scripting: Write JavaScript/GlideScript, create Business Rules, UI Actions, and automate workflows.
Integrations: Implement REST, SOAP, and web service integrations with external systems.
Troubleshooting: Resolve issues, perform updates, and ensure system performance.
Collaboration: Gather requirements, document solutions, and work with cross-functional teams.
Languages: JavaScript, GlideScript
Modules:



ITSM, Service Catalog, Incident, Change, Problem
Integrations: REST, SOAP, MID Server
Tools: Business Rules, Flow Designer, UI Policies
Certifications: ServiceNow Certified Application Developer

Roles and Responsibilities:
ServiceNow Customization: Develop and configure SNOW modules.
Troubleshooting: Resolve issues, perform updates, and ensure system performance.
Collaboration: Gather requirements, document solutions, and work with cross-functional teams.
Expected to be an SME.
Collaborate and manage the team to perform.
Responsible for team decisions.

Skilled & Technical Skills:
Scripting: Write JavaScript/GlideScript, create Business Rules, UI Actions, and automate workflows.
Integrations: Implement REST, SOAP, and web service integrations with external systems.
Languages: JavaScript, GlideScript
Modules: ITSM, Service Catalog, Incident, Change, Problem
Integrations: REST, SOAP, MID Server
Tools: Business Rules, Flow Designer, UI Policies

Additional Information:

- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

📌 Custom Software Engineer (Hyderabad)
🏢 Accenture
📍 Hyderabad