- Customer focus: Driving Net Promoter Score
- Eye check-up & dispensing
- Product recommendation
- Achieving sales Vs. Plan & SOP adherence
- Store upkeep & maintenance
Personal attributes & competencies :
- Minimum qualification: Diploma in Optometry
- Ability to build rapport and trusting relationships
- Ability to understand unstated needs of the customer and offer solutions
- Explicit communication and active listening skills
- Ability to adapt to changing environment and openness to learn
- Proactive task ownership, result-orientation, and customer-orientation
- Ability to multitask and organize activities based on priority