Job Description Stellar is looking for a Technical Support Manager for providing International Support to its B2B Customers. This role involves delivering application support, troubleshooting issues, and managing problem resolution. Key Responsibilities Manage a team of technical support executives Assist B2B customers regarding any variant of BitRaser software Responsible for handling the Technical Support queries of the existing key customers Create and Execute SLA for response Ensure that escalated issues are resolved timely Work with R&D; team to get bugs fixed on priority Benchmark and Achieve Customer Satisfaction NPS Conduct Team Training on regular basis to keep team up-to-date with newer technology and issues Assisting prospects in evaluation of the software as and when required Managing and handling closed accounts for efficient customer retention Log issues in CRM Maintain features and issue reports Desired Experience A Total experience of 10 -12 years is required in handling B2B support Out of the total experience,



minimum 50% experience must be in International Software/Hardware Support Enable Performance Improvement of the team by measuring relevant KPIs Technical Support Experience with B2B Support Build relationship with Client personnel and be SPOC for critical issues, improvements, and escalations Key Skills Technical Skills: Positive knowledge of computer hardware, IT infrastructure, networking, cloud platforms, cybersecurity and API Customer Handling Skills: Should have Empathy Outstanding Communication Skills Written and Oral Team management skills: Should have handled a team and worked with different departments Approaches complex tickets with curiosity, identifies themes without prompting, able to investigate across multiple areas to "connect the dots" independently Qualification B.Tech/M.Tech/BCA/MCA (Computer Science or IT) / Diploma in Computer Core Competencies Functional Technical Skills Customer Handling Skills Performance Drivers Good Communication Skills Team management skills Shift Timings 5:30 to 2:30 AM IST (US Shift) 8:00 PM to 5:00 AM IST (Night Shift) Perks Learning & Development Medical Insurance Work Life Balance Growth Opportunities Cab Facility Meal Benefits Job Skills Good Communication Technical Skills

- Date Posted: November 21, 2025

- Location: Gurugram

- Experience: 10-12 Years

- Number Of Position: 1

📌 Technical Support Manager/ Senior Manager (Gurugram)
🏢 Stellar Data Recovery
📍 Gurugram