General Responsibilities:

- Lead and oversee the entire Food & Beverage vertical across restaurants, bars, banquets, events, in-room dining and outdoor dining experiences.
- Develop and execute the F&B; strategy in alignment with the resort's business objectives.
- Ensure delivery of exceptional guest experiences and achievement of brand service standards.
- Drive departmental profitability through effective revenue management, cost control and operational efficiencies.
- Establish and maintain robust relationships with guests, corporate clients, wedding planners and event organizers.
- Ensure seamless coordination between Food Production, F&B; Service, Sales, Finance, Purchase and Engineering departments.
- Conduct regular reviews of guest feedback, online reviews and service audits and implement corrective actions.
- Ensure compliance with all statutory, hygiene, food safety and licensing requirements.
- Lead employee engagement, succession planning and talent development initiatives within the department.

Specific Responsibilities:

- Develop annual business plans, revenue budgets, forecasts and CAPEX plans for the F&B; division.
- Identify opportunities to increase revenue through new dining concepts, promotions, events and guest experiences.
- Drive outlet-wise revenue optimization and profitability.
- Monitor market trends and competitor activities and recommend innovative offerings and pricing strategies.
- Lead the development and implementation of annual F&B; marketing and promotional calendars.
- Own and manage the complete P&L; of the Food & Beverage division.
- Achieve budgeted revenue, GOP and departmental profitability targets.
- Monitor food cost, beverage cost, payroll cost and operating expenses.
- Review and approve purchasing plans,



inventory levels and consumption patterns.
- Implement cost optimization initiatives without compromising guest experience and product quality.
- Ensure all outlets operate in accordance with Rosetta standards and BRISOP guidelines.
- Conduct regular operational reviews of restaurants, bars, banquets and special events.
- Ensure service consistency, product quality and operational readiness across all F&B; touchpoints.
- Review and enhance existing service standards and introduce new concepts as required.
- Oversee planning and execution of weddings, conferences, social events and high-profile functions.
- Drive guest satisfaction and service excellence across the F&B; division.
- Build relationships with key guests and repeat clientele.
- Resolve major guest concerns and service escalations promptly.
- Ensure achievement of Guest Satisfaction Index (GSI) targets and continuous improvement initiatives.
- Lead, coach and mentor the F&B; leadership team.
- Drive manpower planning, recruitment and retention initiatives.
- Establish KRAs, performance goals and career development plans for all F&B; managers.
- Conduct performance reviews and identify future leaders within the department.
- Foster a culture of accountability, teamwork and service excellence.
- Ensure procurement of quality products at competitive pricing.
- Work closely with the Sales team to maximize banquet and event business.
- Partner with the Culinary team to develop innovative menus and dining experiences.
- Present weekly and monthly business reviews to senior management.
- Monitor departmental KPIs and initiate corrective actions where required.
- Ensure compliance with all company policies, statutory requirements and audit standards.
- Lead departmental reviews and strategic planning meetings.

📌 EAM - Food & Beverage (Bengaluru)
🏢 Rosetta Hospitality
📍 Bengaluru