Primary Responsibilities:

· Handling user complaints and support requests

· Troubleshooting hardware, software, printer, network, and email issues

· Logging and tracking tickets in the helpdesk system

· Providing remote or onsite technical support

· Coordinating with vendors or technical teams for issue resolution

· Installing and configuring systems/software

· Maintaining service reports and documentation

· Ensuring timely closure of support tickets

Behavioral & Performance Expectations:

· Maintain professional conduct and communication at customer sites.

· Ensure adherence to service quality and documentation standards.

· Customer feedback, and escalation points promptly.

· Demonstrate accountability and ownership in daily operations.

Educational Qualification:

Graduate degree

Product Range:

UPS Systems, Stabilizers, Isolation Transformers, Converters, and Solar Panels, Desktop Computers, Cameras, Scanners, Printers, etc.

Pay: ₹18,000.00 - ₹25,000.00 per month

Perks:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Helpdesk Executive (Pune)
🏢 ProstarM info system
📍 Pune