Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Contact Center Implementation
Good to have skills : Contact Center Technology Capabilities
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring smooth operation and minimal disruption to business processes. The position demands continuous monitoring, analysis, and collaboration with different teams to maintain system reliability and performance throughout the day.

Roles & Responsibilities:

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.




- Collaborate with cross-functional teams to ensure timely resolution of system issues.
- Document and communicate findings and solutions clearly to stakeholders.
- Assist in the continuous improvement of support processes and tools.
- Provide guidance and support to junior team members to foster their development.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Cloud Contact Center Implementation.
- Good To Have Skills: Contact Center Technology Capabilities.
- Strong problem-solving skills with the ability to analyze complex system issues.
- Experience in monitoring and maintaining cloud-based contact center environments.
- Ability to work effectively in a rapid-paced and dynamic technical support setting.
- Excellent communication skills to interact with technical and non-technical stakeholders.

Additional Information:

- The candidate should have minimum 2 years of experience in Cloud Contact Center Implementation.

- This position is based at our BDC7A - SEZ location.

- A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru