We are looking for Customer support engineers who are able to work in client-facing positions and manage technical concerns. A customer support engineer must address the questions, worries, and complaints of the clientele regarding the technological goods of the business.
What you’ll do
- Identify patterns and possibilities to enhance products and services by analyzing support requests
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Give customers step-by-step instructions for resolving technological issues
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Assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips
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Diagnose technical issues and assist with their requests
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Train or educate the users and create training programs or materials
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Work with the team to evaluate complex customer problem, identify root causes and derive resolutions
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Analyze customer suggestions and recommend product revisions
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Develop knowledge bases and FAQs for product support activities.
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Document support activities, customer issues and resolutions for reference purposes
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Organize teams to identify, investigate and recommend appropriate corrective or preventive actions to improve product quality and/or reliability
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Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
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Update our internal databases with information about technical issues and practical discussions with customers
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Create scripts and small utilities to debug and fix issues.
Requirements
Skills/Experience
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Attention to detail and good problem-solving skills.
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Excellent listening skills.
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Excellent written and verbal communication skills.
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Strong multitasking, organization, and priority-setting skills.
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Proficiency in tracking performance indicators and documenting processes.
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Excellent telephone manners and skills.
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Outstanding time management skills.
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Ability to communicate ideas and proposals clearly and to offer constructive criticism
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Ability to operate autonomously without being closely supervised
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Willingness to collaborate with a group or team to achieve a common aim.
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Willingness to interact with other departments to accomplish shared objectives
Eligibility Criteria
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Role : Customer Support Engineer
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Location : Chennai
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Qualification : B.Sc (CS), B.E , B.Tech or any computer science & IT related degree.
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1-3 years of experience.
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Scripting and coding experience is a plus
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Should have experience analyzing data using excel and similar tools and presenting inferences.
Job Information
- Department Name Customer Support
- Date Opened 12/29/2025
- Job Type Full time
- Industry E-Publishing
- City Chennai City Corporation
- State/Province Tamil Nadu
- Country India
- Zip/Postal Code 600032
📌 Support Engineer (Chennai)
🏢 Exeter Premedia Services
📍 Chennai
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