We are looking for a motivated and confident Customer Relationship Executive to connect with qualified leads, explain our company and program details, build strong customer relationships, and convert leads into successful enrollments/sales.
Key Responsibilities:
- Contact qualified leads provided by the company.
- Explain company services, programs, and perks clearly to customers.
- Understand customer requirements and guide them accordingly.
- Build and maintain positive relationships with customers.
- Follow up regularly with interested leads.
- Handle customer queries professionally and provide accurate information.
- Achieve daily and monthly sales/conversion targets.
- Maintain proper records of calls, follow-ups, and customer interactions in the CRM/system.
- Coordinate with the internal team for smooth customer onboarding.
Requirements:
- Good communication and convincing skills.
- Basic knowledge of customer relationship management and sales.
- Ability to handle calls professionally.
- Positive attitude and target-oriented mindset.
- Basic computer knowledge and CRM handling skills.
- Prior experience in telecalling, sales, or customer support is an added advantage.
Preferred Skills:
- Strong interpersonal skills.
- Active listening and problem-solving abilities.
- Confidence in handling customer conversations.
- Ability to work in a fast-paced environment.
Qualification:
- PUC / Any Degree
- Freshers and experienced candidates can apply.