Guest Service

- Welcome and attend to guests courteously.
- Handle guest queries, complaints, and feedback professionally.
- Ensure high standards of service quality and guest satisfaction.
- Lead and guide waiters, stewards, and service staff during shifts.
- Conduct per-service briefings to update staff on menu changes, specials, or VIP guests.
- Assign duties and monitor staff performance.
- Oversee table settings, cleanliness, and dining ambiance.
- Coordinate with the kitchen for timely and accurate food service.
- Ensure proper food presentation and service speed.
- Promote daily specials, signature dishes, and beverages.
- Suggest food and beverage pairings to enhance guest experience and increase revenue.
- Train recent staff on service standards, etiquette,



and menu knowledge.
- Encourage teamwork and motivate staff to deliver excellent service.
- Monitor stock levels of service equipment and report shortages.
- Assist in preparing daily sales and service reports.
- Report maintenance or operational issues to management.
- Ensure hygiene and safety standards are strictly followed.
- Adhere to company policies and local regulations regarding food handling and service.

Benefits:

- Food provided
- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 F&B Service Captain (Mysuru)
🏢 Zentora Hotel
📍 Mysuru