SIBAS provides coordination and back-office support to a leading Australian healthcare workforce provider. We support healthcare organisations across Australia by ensuring qualified nurses and care workers are scheduled efficiently to meet client needs.

We are looking for a highly organised and detail-oriented Scheduler / Rostering Officer to join our growing team in Kerala. This role is ideal for candidates who enjoy problem-solving, working in a fast-paced workplace, and coordinating people and schedules to deliver excellent service.

Key Responsibilities

- Respond to incoming service requests and schedule staff to meet client needs (aiming to fill and confirm shifts within 30 minutes).
- Prepare, maintain, and update employee rosters to ensure optimal workforce utilisation.
- Manage last-minute roster changes, staff absences, shift cancellations, and emergency shift coverage.
- Match care workers and nurses to client requirements based on skills, qualifications, location, and availability.
- Communicate professionally with Australia-based clients, employees, and internal stakeholders.
- Monitor roster coverage and proactively identify staffing gaps.
- Maintain accurate scheduling records and workforce data.
- Ensure a high standard of customer service while meeting operational targets.

Skills & Experience Required

Essential

- Excellent verbal and written English communication skills. (Manadatory- will be dealing directly with Australian Staff and Clients)
- Minimum 1–2 years of experience in scheduling, rostering, workforce coordination, administration, customer service, or operations support.(staffing, healthcare or BPO a plus)




- Strong organisational and time-management skills.
- Ability to work effectively under pressure and manage multiple priorities.
- High attention to detail and accuracy.
- Proficiency in MS Office, particularly Excel, Outlook, and Teams.
- Comfortable working Australian business hours, including some weekend / shift work/Night shift.

Preferred

- Experience in healthcare staffing, recruitment, hospitality, BPO, or workforce management environments.
- Exposure to rostering or workforce management software.
- Experience supporting international clients, particularly Australia, the UK, or the US.
- Understanding of shift-based workforce operations.

What We Offer

- Competitive salary package.
- Opportunity to work with Australian healthcare clients.
- Supportive and collaborative work environment.
- Career progression opportunities within a growing organisation.
- Exposure to international workforce management and operations.
- Comprehensive training and ongoing development.

Why Join Us?

At SIBAS, you'll play a critical role in ensuring healthcare professionals are in the right place at the right time, helping deliver essential care services across Australia. If you're organised, proactive, and thrive in a fast-paced environment, we'd love to hear from you.

Pay: ₹28,000.00 - ₹32,000.00 per month

Benefits:

- Paid sick time
- Paid time off

Experience:

- BPO, Healthcare and Staffing: 1 year (Required)

Language:

- English (Required)

Shift availability:

- Night Shift (Required)
- Overnight Shift (Required)
- Day Shift (Required)

Work Location: In person

📌 Scheduler / Rostering Officer – Australian Healthcare Support (Kochi)
🏢 SIBAS
📍 Kochi