Job ID

66144

Category

Enterprise Technology

Location

Chennai, India

Work Type

Hybrid

Production Support Lead with strong expertise in SAP along with exposure to FICO, OpenText VIM and SAP In-House Cash (IHC) modules.

The role involves leading L2/L3 production support, ensuring system stability, managing incidents, and driving continuous improvements across AP processes. Should have experience in incident management, stakeholder coordination, and service delivery platforms like ServiceNow and JIRA.

- Lead end-to-end production support for Accounts Payable PDO ( SAP ).

- Manage L2/L3 incidents, service requests, and problem management activities.

- Ensure adherence to SLA/KPI commitments (incident resolution, response times, backlog reduction).

- Perform root cause analysis (RCA) and implement preventive measures.

- Collaborate with technical teams for enhancements and defect fixes

- Monitor batch jobs, interfaces, and workflows (Autosys).

- Ensure successful completion of payment runs and critical AP processes.

- Proactively identify risks and system issues before business impact.





- Drive ticket management using ServiceNow / JIRA:

- Incident tracking, prioritization, escalation

- Change and release coordination

- Act as a primary point of contact for business users and stakeholders.

- Communicate effectively with global teams across regions.

- Conduct regular status reviews and provide leadership updates

- Identify opportunities for process optimization and automation.

- Reduce manual intervention in AP processes through system improvements.

- Drive initiatives for operational excellence and cost efficiency

- Excellent communication and stakeholder management skills

- Robust leadership and team management abilities

- Ability to work in critical support environment

- Proactive mindset with focus on risk mitigation and continuous improvement

Bachelor's/Master's degree in Computer Science, or Engineering field (BE/ME/MCA/BTech/MTech) with 8+ years of progressive IT experience

📌 SAP Production Support Lead – Accounts Payable (Chennai)
🏢 Ford Motor
📍 Chennai