Company: The World Gym & Fitness Centre
Department: Front Desk / Reception
Reports To: Gym Owner / Operations Manager

Position Summary

The Head of Reception is responsible for managing all front desk operations, ensuring excellent customer service, supervising reception staff, maintaining accurate records, and supporting daily gym operations. This role requires strong leadership, communication, organizational, and administrative skills to create a welcoming experience for members and visitors.

Key Responsibilities

1. Front Desk Management

- Oversee the daily operations of the reception area.
- Ensure members and visitors receive a professional and friendly welcome.
- Handle walk-in enquiries, membership information, and general assistance.
- Manage incoming phone calls.

2. Team Leadership

- Supervise and guide reception executives.
- Prepare duty rosters and manage staff attendance.
- Train current reception staff on company procedures and customer service standards.
- Monitor team performance and provide regular feedback.

3. Membership Administration

- Process new memberships, renewals, upgrades, and cancellations.
- Maintain accurate member records in the management system.
- Ensure all documentation is complete and properly filed.

4. Cash & Billing Management

- Collect membership fees and personal training payments.
- Issue receipts and maintain payment records.
- Prepare daily cash collection reports.
- Coordinate with the accounts department regarding deposits and discrepancies.

5. Data Management & Reporting

- Maintain daily enquiry and visitor registers.
- Prepare daily, weekly, and monthly reports on:
- New enquiries
- Membership sales
- Renewals
- Revenue collection
- Pending payments




- Maintain Excel spreadsheets and digital records accurately.

6. Customer Service

- Resolve member complaints professionally and promptly.
- Coordinate with trainers and management to address member concerns.
- Ensure high standards of hospitality and member satisfaction.

7. Communication & Coordination

- Coordinate with trainers, housekeeping, maintenance, and management.
- Inform members about gym events, offers, and policy updates.
- Follow up with prospective members and inactive leads.

8. Facility Oversight

- Ensure the reception area is clean, organized, and presentable.
- Monitor reception supplies such as stationery, forms, and promotional materials.
- Report maintenance issues to the appropriate department.

Required Skills

- Excellent verbal and written communication.
- Strong leadership and team management abilities.
- Customer service and conflict resolution skills.
- Good organizational and multitasking skills.
- Professional appearance and positive attitude.
- Ability to work under pressure and manage peak hours.

Technical Skills
(MUST REQUIRED)

- Microsoft Excel (data entry, formulas, sorting, filtering, reports)
- Basic knowledge of billing software or gym management software (preferred)

Qualifications

- Bachelor's degree in any discipline (preferred).
- 2–5 years of experience in reception, front office, customer service, or administration.
- Previous supervisory or team management experience is preferred

Pay: From ₹15,000.00 per month

Application Question(s):

- Availability to work , working hours are : 6AM -11AM AND 5PM - 10PM , 10 HOURS

Education:

- Secondary(10th Pass) (Required)

Experience:

- Microsoft Excel: 1 year (Required)

Location:

- Indore Sudamanagar, Madhya Pradesh (Preferred)

Work Location: In person

📌 Head Receptionist/Administrator (Indore)
🏢 The World Gym & Fitness Centre
📍 Indore