Location: Chennai
Experience: Freshers – 1 Year
Employment Type: Full time

Job Summary

We are hiring a Process Associate (Voice) to handle inbound and outbound customer interactions, resolve customer queries, and deliver a high-quality customer experience. Candidates should have excellent English communication skills and a customer-centric attitude.

Key Responsibilities

- Handle customer calls professionally and efficiently.
- Respond to customer queries and resolve issues.
- Maintain accurate records of customer interactions.
- Escalate unresolved issues to the appropriate team.
- Meet quality and productivity targets.
- Follow company policies and process guidelines.
- Ensure high levels of customer satisfaction.

Requirements

- Bachelor's degree in any discipline.
- Freshers or candidates with up to 1 year of experience.
- Excellent verbal and written English communication.
- Good listening and problem-solving skills.
- Basic computer knowledge and MS Office skills.
- Willingness to work in rotational or shift-based environments, if required.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Process Associate (Voice) (Chennai)
🏢 The closing Gap
📍 Chennai