Job title : CUSTOMER SUCCESS EXECUTIVE
Department : Operations
Sub-department : n/a
Reporting line : Customer Success Supervisor/City Fleet Manager
About Moove
Moove is on a mission to make the world more productive and successful by redefining
access to auto finance and vehicle ownership. Our starting point is a technology-enabled
lending model to radically transform the availability of auto finance and vehicles for
on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for
entrepreneurs in the mobility sector.
About the Role
As a Customer Success Executive at Moove, you will play a key role in ensuring our clients'
satisfaction and success. Your responsibilities will include building solid relationships
with customers, understanding their needs, and proactively addressing any issues or
concerns. You will work closely with cross-functional teams to deliver solutions, provide
product insights, and contribute to the overall growth of client accounts. This role offers an
exciting opportunity to foster client engagement, promote retention, and contribute to
the continuous improvement of Moove's products and services.
What you’ll be doing
● Monitoring drivers’ performance.
● Conducting daily check-in on drivers’ pulse.
● Supporting drivers.
● Solving driver's issues while drivers are in transit.
● Receiving inbound calls from drivers.
● Making outbound calls to drivers.
● Conducting driver survey.
● Compiling data from drivers survey
● Accountability of all Moove vehicles
● Ensuring that drivers obey rules and regulations as laid down by the company.
● Ensuring that drivers get the right information from the company.
What you will need for this position
● Degree in any discipline.
● 1-year experience in customer care/support roles.
● Experience in the transportation industry is an added advantage.
● Proficient in the use of Microsoft Suites (Excel).
● Ability to manage people.
● The candidate must possess an eye for details.
Key Metrics
● Daily retention targets as % of return walkins
● Weekly churn targets
● Daily Ticket resolutions for DPs basis physical and remote interactions
● Daily Driver performance basis supply hour and trip targets of the city
● Daily helping DPs increase earnings if SH is at optimal level, monitored via week on
week DP earnings
● Over all DP portfolio monitoring basis allocated count of DPs
About the team
Our team is collaborative, positive, curious, and engaged. We think rapid, work smart, laugh
often, and are looking for like-minded people to join us in our mission to disrupt vehicle
ownership and make cities better.
Moove is strongly committed to diversity within its community.
The Company’s approved Employment Equity Plan and Targets will be considered as part
of the recruitment process. As an Equal Opportunities employer, we welcome people from
all backgrounds who seek the opportunity to help build a future where everyone and
everything can move independently.
Pre-hiring Notice: Moove relies on the accuracy of the information contained in
employment applications, as well as the accuracy of other data presented throughout the
hiring process and during employment. Any misrepresentations, falsifications, or material
omissions in any information or data provided by an applicant may result in the applicant
being excluded from further consideration for employment or if an individual has already
been hired, termination of employment.
EEO Statement: Moove is an equal opportunity employer and does not discriminate on
the basis of gender, race, sexual orientation, marital status, religion, political affiliation or
any other protected characteristic.
Moove’s Vision: Moove is a mobility asset finance company and is Uber's preferred fleet
partner. Our Vision is to democratize vehicle ownership and empower mobility
entrepreneurs worldwide
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
📌 Collection Executive - Off Roll - Kurla West
🏢 Moove
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