Chennai, Tamil Nadu
Job Summary

We are looking for a proactive and technically strong Cloud Operations & Automation Support Engineer to support provisioning platforms and automation workflows. The role involves troubleshooting complex build failures, supporting configuration management tools, and ensuring smooth execution of provisioning and decommissioning processes in a production environment.

Key Responsibilities
Monitor, manage, and troubleshoot provisioning and build failures across workflows such as VPCx, OPCx, and database platforms
Perform end-to-end issue analysis and resolution for provisioning and decommissioning workflows to ensure minimal business disruption
Create, manage, and track Incidents / iTasks in ServiceNow when support from dependent teams (e.g., IRIS, VPCx) is required
Support OS teams ( Linux & Windows ) in resolving Chef-related issues , including:
Unhealthy Chef clients
Errors or exceptions during Chef runs
Data bag-related issues
Troubleshoot Jenkins pipeline failures by analyzing logs and providing resolution support to requestors via email or support channels
Escalate critical and recurring issues via JIRA or appropriate escalation mechanisms to ensure timely resolution




Collaborate with cross-functional teams to ensure stability and efficiency of automation workflows
Skill Requirements
Hands-on experience with Chef (configuration management and troubleshooting)

Strong understanding of provisioning workflows :
VPCx, OPCx, DB platforms
Good knowledge of Linux and Windows server environments

Familiarity with cloud platforms :
AWS and/or Azure
Experience with Jenkins and pipeline troubleshooting
Exposure to workflow orchestration tools such as Harmonize / CloudX
Solid troubleshooting, analytical, and problem-solving skills

Ability to work effectively in a production support environment

Other Requirements
ServiceNow (Incident & iTask management)
JIRA (Issue tracking and escalation)
Jenkins (CI/CD pipeline troubleshooting)
Chef (Configuration management)
Cloud Platforms: AWS / Azure
Workflow Tools: Harmonize / CloudX
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📌 SME - Iaas AWS, Terraform (Chennai)
🏢 HCLTech
📍 Chennai