We are looking for A Senior Executive - E/BL Pre-Sales Specialist that will handle the following :
- Approach e/BL shippers and discuss with them potential consignees
- Approach agreed consignees and discuss with them the ZIM e/BL solution
- Approach e/BL shippers and discuss with them potential consignees
- Approach agreed consignees and discuss with them the ZIM e/BL solution
- On-board consignees by way of explaining the benefits, support their registration and the basic installations as required.
- Make sure all parties V-Cards are updated/exchanged between all relevant parties
- Work with the customers on applying the e/BL to all possible routes
- On-board consignees by way of support to their registration and activation processes and the basic installations as required.
- Make sure all parties V-Cards are updated
- Update ZIM IT and Customer services on recent onboardings
- Provide support where needed to the customer
- Escalate to ZIM and WAVE where needed
- Adopt client complaints and follow up the resolution
- Solve ad-hoc problems/transfer service issues to relevant department
- Monitor customer performance
- Comply with tracking and reporting requirements
Requirements:
You will need to have :
- Excellent Communication in English / Local Languages
- Minimum Graduate
- Proven experience in sales
- Good understanding of technical support