- Work Hard - Consistently puts in effort, plans and tracks daily progress to achieve targets
- Execute with Rigor - Takes responsibility for meeting targets with focus and effort
- Own It - Maintains honesty and fairness in all interactions in line with organization's policies
- Act with Integrity
Duties and Responsibilities
- Co-coordinating the pre and Post FCU activity with FCU agency, H.O. on daily basis & reporting to H.O.
- Updating credit / marketing team regarding the FCU activities and findings
- Maintaining login registers at Branch and ensuring every case is screened and recorded
- Checking the proper implementation at branch level.
- Major role will be to conduct field investigation of fraud & negative cases & police actions against fraudsters.
- Generating & maintaining MIS reports pertaining to process of corrective actions and presenting the same to the management for facilitating decision making
- Monitor the average TAT for each process and variance from the targeted/desired TAT
- Checking Daily transaction login and MIS for smooth process efficiency.
- To handle the Branch Query through mail and solve queries within TAT and also coordinate with HO.
- Fraud cases investigation
- Co-coordinating mystery shopping activities and non-starter investigations and seeding activities on dealers, agencies and executives to ensure KYC norms.
- Will also be required to visit nearby locations for investigation based on H.O. instructions.
- Coordination of FCU activity for all products (PSBL, LAP, CE and CD-Finance) knowledge of all products is a must.
Required Qualifications and Experience
- Relevant sales experience in managing large sales channels in multiple market environments
- Should have overall knowledge to source from salaried loans business.
- Good communication, analytical skills, and channel management skills
- Demonstrated success & achievement orientation.
- Excellent communication skills.
- Strong bias for action & driving results in a high-performance environment.
- Demonstrated ability to lead from the front.
- Excellent relationship skills.
- Robust analytical skills to drive channel performance and drive profitability.
- Exceptionally high motivational levels and needs to be a self-starter.
- Working knowledge of computers.
Locations
- Job Level: GB02
- Job Title: Deputy Manager - OMPL, SME Prospect PL, Sales
- Job Location Country: India
- State: MAHARASHTRA
- Region: West
- City: Pune
- Location Name: Pune - Call Center Tier Megapolis