Job Details

Experience: 03-10 Years
Salary: 15,00,000-22,00,000
Opening(s): 1
Posted Date: 2026-08-03

Hiring For: Leading MNC

Designation: Senior Customer Service Specialist

- Manage the complete order lifecycle, including order entry, validation, processing, and fulfilment.
- Review customer requests to ensure compliance with established business processes and system requirements.
- Coordinate with internal teams to ensure timely order execution and resolution of order-related issues.
- Build and maintain strong customer relationships by understanding customer requirements and providing effective solutions.
- Monitor customer orders, proactively communicate updates, and manage exceptions to ensure service commitments are achieved.
- Resolve customer enquiries, complaints, and escalations in a timely and professional manner.

Desired Profile

- 5+ years of experience in Customer Service, Order Management, Customer Operations,



or Order-to-Cash (O2C) processes.
- Strong experience in end-to-end order processing, order fulfilment, customer account management, and issue resolution.
- Hands-on experience with SAP SD and SAP MM modules.
- Valuable understanding of Order-to-Cash (O2C) processes, export documentation, and Incoterms.
- Knowledge of Letters of Credit (LC) and international trade processes is an added advantage.

Industry: Manufacturing
Functional Area: CRS
Skills: Customer Service, Order Management, Order Fulfilment, Order-to-Cash
Education: Bachelor's degree in Business Administration, Commerce, or a related discipline.

Location: Mumbai

Contact HR

- Call on: +91-(phone hidden)
- Email: [email protected]

Reference id: 116347

📌 Globalhunt : Senior Customer Service Specialist - Mumbai
🏢 Global Hunt
📍 Mumbai