To manage the program and ensure the integration and implementation of the program elements are as per agreed schedule| budget and quality so as to achieve the strategic intent of the program
SFDC Admin Certified
SFDC Dev Certified
ITSM Process knowledge for incidents and service request.
Ability manage the SFDC/Certinia team
Key Responsibilities
1. To ensure value creation in the engagement
2. To manage key Program Partners / Stakeholders interests for smooth integration and implementation of the program and achievement of its objectives.
3. To manage engagement profitability by managing various variables
4. To proactively engage with the client to understand the business engagements
5. To lead| manage| develop and engage the team
6. To proactively identify and mitigate risks & issues (including escalations) for delivery of the program