Job Description – CRM Executive (Sales)Department

Sales

Reporting To

Head of Sales

Job Summary

The CRM Executive is responsible for managing customer relationships, maintaining accurate sales data, ensuring timely follow-ups, coordinating with the sales team, and supporting the sales process from lead generation to order closure.

Key Responsibilities

Lead Management

· Capture and update leads in CRM.

· Assign leads to sales team.

· Monitor follow-ups and conversions.

Customer Relationship Management

· Maintain customer communication.

· Resolve queries promptly.

· Keep complete customer records.

Sales Coordination

· Coordinate meetings and quotations.

· Coordinate with internal teams.

· Support documentation.

CRM & Reporting

· Maintain CRM accuracy.

· Prepare daily/weekly/monthly MIS.

· Track pipeline and forecasts.

Order & Project Coordination





· Support order processing.

· Track milestones.

· Coordinate delivery and installation.

Customer Service

· Handle complaints.

· Collect feedback.

· Support retention.

Required Skills

· Solid communication

· CRM software

· MS Excel, Word & PowerPoint

· Organization & coordination

· Customer-focused approach

Qualifications

· Bachelor's degree

· 2–5 years in CRM/Sales Coordination

· B2B/Projects/Furniture industry preferred

KPIs

· Lead response time

· CRM data accuracy

· Lead conversion

· Customer satisfaction

· Timely MIS reporting

Pay: ₹20,000.00 - ₹32,692.54 per month

Work Location: In person

📌 CRM Executive (Manesar)
🏢 Three Sixty
📍 Manesar