End-to-end facility operations, leading customer engagement and delivering exceptional hospitality experiences. Event planning, marketing initiatives, and revenue growth ensure seamless execution of corporate and birthday events.
Key responsibilities:
- Oversee day-to-day facility operations to ensure smooth functioning and high service standards.
- Lead customer engagement and ensure an exceptional hospitality experience for all guests.
- Interact with customers and brief them about the escape games.
- Support in planning, executing, and following up on conducting events for promotions, marketing, and brand-building.
- Managing and hosting birthday parties, corporate events, and gatherings that come to Breakout.
- Communicate effectively with the customers to drive interest and excitement.
- Customer Service and Hospitality