Bangalore, Karnataka
Job Summary

Job Summary : *Managing Service-now GAM queue for requests and incidents. *Creation, modification and updating users account via unified service management tool. *Provisioning Admin rights on users PC via CyberArk. *Provisioning additional access services such as VPN, Pushmail and Internet access. *Access management of network share drives. Creation, modification and updating Active Directory (AD) access groups; Security and Distributions AD groups. *Liaising with vendor for vendor specific requests. *Liaising/Following-up with users for approvals and update on request status via email, chat and phone. *Participating in the team to complete Ad-hoc/bulk tasks. *Propose Knowledge Base articles and bridging the Knowledge GAP. *SLA adherence of all Incident tickets and Request Tasks for closure *24X7 operations with rotational Shifts. **Mandatory to work from office for all new joiners as per company policy.

Job Description : *Managing Service-now GAM queue for requests and incidents.\\r\\n*Creation, modification and updating users account via unified service management tool.\\r\\n*Provisioning Admin rights on users PC via CyberArk.\\r\\n*Provisioning additional access services such as VPN, Pushmail and Internet access.\\r\\n*Access management of network share drives.\\r\\nCreation, modification and updating Active Directory (AD) access groups; Security and Distributions AD groups.\\r\\n*Liaising with vendor for vendor specific requests.\\r\\n*Liaising/Following-up with users for approvals and update on request status via email,



chat and phone.\\r\\n*Participating in the team to complete Ad-hoc/bulk tasks.\\r\\n*Propose Knowledge Base articles and bridging the Knowledge GAP.\\r\\n*SLA adherence of all Incident tickets and Request Tasks for closure\\r\\n*24X7 operations with rotational Shifts.\\r\\n**Mandatory to work from office for all current joiners as per company policy.

Key Responsibilities

Job Responsibilities : *Managing Service-now GAM queue for requests and incidents. *Creation, modification and updating users account via unified service management tool. *Provisioning Admin rights on users PC via CyberArk. *Provisioning additional access services such as VPN, Pushmail and Internet access. *Access management of network share drives. Creation, modification and updating Active Directory (AD) access groups; Security and Distributions AD groups. *Liaising with vendor for vendor specific requests. *Liaising/Following-up with users for approvals and update on request status via email, chat and phone. *Participating in the team to complete Ad-hoc/bulk tasks. *Propose Knowledge Base articles and bridging the Knowledge GAP. *SLA adherence of all Incident tickets and Request Tasks for closure *24X7 operations with rotational Shifts. **Mandatory to work from office for all new joiners as per company policy.

Skill Requirements

Skill Requirement : *Managing Service-now GAM queue for requests and incidents. *Creation, modification and updating users account via unified service management tool. *Provisioning Admin rights on users PC via CyberArk. *Provisioning additional access services such as VPN, Pushmail and Internet access. *Access management of network share drives. Creation,



modification and updating Active Directory (AD) access groups; Security and Distributions AD groups. *Liaising with vendor for vendor specific requests. *Liaising/Following-up with users for approvals and update on request status via email, chat and phone. *Participating in the team to complete Ad-hoc/bulk tasks. *Propose Knowledge Base articles and bridging the Knowledge GAP. *SLA adherence of all Incident tickets and Request Tasks for closure *24X7 operations with rotational Shifts. **Mandatory to work from office for all new joiners as per company policy.

Other Requirements

Other Requirement : *Managing Service-now GAM queue for requests and incidents. *Creation, modification and updating users account via unified service management tool. *Provisioning Admin rights on users PC via CyberArk. *Provisioning additional access services such as VPN, Pushmail and Internet access. *Access management of network share drives. Creation, modification and updating Active Directory (AD) access groups; Security and Distributions AD groups. *Liaising with vendor for vendor specific requests. *Liaising/Following-up with users for approvals and update on request status via email, chat and phone. *Participating in the team to complete Ad-hoc/bulk tasks. *Propose Knowledge Base articles and bridging the Knowledge GAP. *SLA adherence of all Incident tickets and Request Tasks for closure *24X7 operations with rotational Shifts. **Mandatory to work from office for all new joiners as per company policy.

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📌 Engineer (Support & Operations) (Bengaluru)
🏢 HCLTech
📍 Bengaluru