This role will be responsible for engaging with our customers to provide an exceptional experience in-store.
About The Role
- Manage all facets of store operations covering engagement with production teams,logistics partners, training team and management to ensure the delivery of a delightful customer experience for each visit.
- Understand and document customer preferences to provide recommendations on styling and customizations to help customers express their personal style.
- Ensure all company policies and procedures are implemented and administered in store for the entire team.
- Team resource power planning: Weekly roster and managing leave requests from team members.
- Innovating and suggesting best practices and documenting the same for management’s consideration.
- Ownership of store KPIs such as sales targets, alteration and remakes, social media feedback reviews from customers.
- Creation and updating the system with orders, customer details and communicating with the production team on order fulfilment.
- Provide customer care to customers by email and phone as and when required.
- Liaise with our in-store master tailors to take measurements and fix individual customer issues.
- Daily Cash & Bank transactions including the responsibility of ensuring accuracy of petty cash.
- Visual merchandising and store display.
- Daily briefing and Weekly Reports to review sales figures and take proactive measures to ensure stores targets are met.
About You
- 5 - 8 years experience in customer service in the hospitality sector. Any experience in retail is a bonus.
- Bachelor’s degree with Exceptional communication skills, both written and verbal
- Proficient in MS Office – Excel, Word and email.
- Customer service oriented with a natural desire to care for the needs of others
- Deep desire to put drive & effort into your work
- Knowledge and passion for men's fashion and style trends, men's tailoring, pattern