About QI Spine

QI Spine is India's largest chain of specialized non-surgical medical centres dedicated to solving back, neck, and joint problems. With 22 clinics, 250+ expert doctors, and over 1.2 lakh patients treated, we've revolutionized spine care through a combination of multidisciplinary expertise, AI-powered diagnostics (Doctor QI), and advanced German technology (DSA). Our mission is to make accurate diagnosis and non-surgical care the standard, not the exception.

About the Role

We're looking for a Senior Product Manager who has owned the full customer acquisition funnel end-to-end — not just defined it, but shipped against it. You'll sit at the intersection of product, ops, and go-to-market, driving measurable improvement in how leads become paying customers.

What You'll Own

- The complete Lead-to-Conversion funnel — from acquisition through first purchase — across digital and assisted channels
- Conversion strategy across multiple touchpoints: digital self-serve, outbound (call center / sales), and in-person / clinic flows
- CRM and lead management tooling — evaluation, onboarding, workflow design, and adoption
- Automation roadmap to reduce manual ops dependency at every funnel stage — triggered communications, routing logic, follow-up flows
- Funnel gap identification and prioritization across tech, process, automation,



and analytics dimensions
- GTM execution for current acquisition and self-serve product features (landing pages, booking flows, referral programs)
- Remarketing and re-engagement logic for unconverted and dropped leads
- Core funnel metrics: Lead → Qualified → Engaged → Converted, and the levers behind each rate

What We're Looking For

- 4–6 years in Product Management with clear ownership of conversion or growth metrics
- Proven experience working across sales/ops-heavy funnels — not just pure-digital
- Strong cross-functional coordination — you've worked with call centers, sales teams, ops, and marketing simultaneously
- Comfort going deep into data — SQL or BI tools to pull your own funnel numbers, not just read dashboards
- PRD-level execution: you can write API contracts, define state machines, and work directly with engineering
- Track record of driving measurable uplift — you know your baseline, your levers, and your result

Good to Have

- Experience in health tech, edtech, or high-consideration B2C categories
- Hands-on with CRM platforms (Salesforce, HubSpot, Lead Squared, or similar)
- Exposure to WhatsApp/conversational channel automation
- Familiarity with attribution and UTM tracking at the lead source level

📌 Senior Product Manager (Mumbai)
🏢 Qi Spine Clinic
📍 Mumbai