Job Title: Front Office Executive Location: Mumbai – Taj Lands End Salary: ₹5–6 LPA Open Positions: 4Experience Required: Minimum 5+ Years Job Summary: We are looking for a highly professional and well-groomed Guest Service Associate to join the team at Taj Lands End, Mumbai. The ideal candidate should have a strong background in luxury hospitality, exceptional guest-handling skills, and a passion for delivering world-class service while ensuring memorable guest experiences. Key Responsibilities: Welcome and assist guests with warmth and professionalism. Deliver exceptional customer service throughout the guest journey. Handle guest requests, inquiries, and complaints efficiently. Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless service. Maintain high grooming and presentation standards at all times. Provide personalized service to VIP and high-profile guests. Ensure compliance with hotel SOPs and luxury service standards.
Build positive guest relationships to enhance satisfaction and loyalty. Assist in resolving guest concerns promptly and professionally. Represent the hotel's brand values through outstanding hospitality. Eligibility Criteria: Minimum 5+ years of experience in a luxury hotel or premium hospitality property. Excellent communication and interpersonal skills. Strong customer service and problem-solving abilities. Professional grooming and polished personality. Ability to work in rotational shifts, weekends, and public holidays. Solid teamwork and coordination skills. Height Requirement (Mandatory) : Male: 5'11" (180 cm) & above Female: 5'4" (163 cm) & above Preferred Skills : Luxury Guest Relations Customer Service Excellence Hospitality Operations VIP Guest Handling Communication & Interpersonal Skills Conflict Resolution Team Collaboration Attention to Detail Professional Grooming & Etiquette