About UsHCL Software, a division of HCL Technologies, is a leading provider of enterprise-gradesoftware solutions that drive digital transformation, automation, and improved operationalefficiency across various industries, including banking, healthcare, retail, and government.With a global presence and a diverse portfolio featuring products like SX for AI-driven ITservice management, iAutomate for Runbook automation, BigFix for endpoint management,AppScan for application security, and many more, HCL Software prioritizes customer-centricity, scalability, and adaptability, enabling organizations to enhance their processes andremain competitive in an evolving business landscape.About HCL SXHCL SX is an AI-driven, no-code service management product developed by HCL Software.Designed to accelerate digital transformation, it offers a superior onboarding and deliveryexperience across IT and various other business functions. The platform provides servicemanagement workflows for handling incidents, requests, problems, changes, and assetswithout the need for complex coding, enabling quick and user-friendly onboarding.Key features of HCL SX include a self-service portal, incident management, requestfulfillment, change management, knowledge management, asset and configurationmanagement, problem management, SLA management, a reconciliation engine, anintegration hub, advanced multi-tenancy, SIAM governance and AI-driven intelligence. Thesefeatures enhance service delivery efficiency and consistency through AI-driven automation,reducing operational costs and empowering users with self-service tools and knowledgeresources for increased productivity.With its global reach and innovative approach, HCL Software ensures HCL SX meetsmodern security and compliance needs while supporting digital transformation initiatives.Job Description – Project Manager (12+ years)Location :



NoidaHCL SX Project Manager is responsible for driving successful delivery of ITSM and relatedprojects customer aimed at onboarding, process setup, and the establishment of ebondingsand integrations within the HCL SX platform. This role involves gathering of requirementsand deliver the agreed solution.With a commitment to provide seamless implementation and sustainable business solutionsfor our customers through SX, HCL Software is happy to onboard enthusiastic and suitablecandidates to take this journey further. Join us to drive transformative results and shape thefuture of service management together.Key Responsibilities:● Understand Customer’s IT Transformation program objective, including Target OperatingModel and work with suppliers to align their readiness plans with overall plan, andagreement on interdependencies.● Identify contractual Gaps on end-to-end plans, timelines, identify risks, issues andcommunicate, escalate to required stakeholders.● Drive Project governance including customer & supplier.● Lead Project communication including customer & supplier.● Co-ordinate the delivery of the ITSM Project, to ensure the team work togethercollaboratively and effectively to deliver all their objectives whilst meeting and exceedingtimescale, quality and budgetary targets.● Key activities will include risk, issue and interdependency management, co-ordinatedprogress reporting, budgetary,



quality and assurance management.● Orchestrate the day-to-day activities of the project teams and support them in the drivetowards the achievement of their objectives.● Coordinate across project teams for preparation of management reports.● Financial tracking and preparing forecasting reports along with regular managementreports.Skills & Qualifications:● Should be 12+yrs (Project Manager) of IT experience with 4 to 6 + in ProjectManagement with experience of 2 – 4 large ITSM implementations.● Experience delivering projects using agile, waterfall methodologies.● Require very strong interpersonal, organizational, programme management and changemanagement skills.● Must have handled Integrations in previous projects (e-bonding, LDAP, AD, DiscoveryTools, etc)Role:● Very strong Influential relationship management skills with stakeholders, seniormanagement, colleagues and external service providers.● Excellent verbal and written communication capabilities with the ability to interact andinfluence at all levels of the organization. Strong oral and written communication skills● Proven expert in managing multiple stakeholders at all levels of the organization, butspecifically at senior management level.● Demonstrate a very high level of political and business awareness, acutely aware oforganizational sensitivities.● Ambitious, has pride in his/her work & attention to detail.● Experience of working in a dynamic setting, balancing challenging workloads anddeadlines with attention to deliveries.● Demonstrates a positive attitude/energy.● Takes ownership, follows through, and delivers on commitments.● Strong documentation skills including business case presentations and excel skills● Familiarity with AI technologies and their application in service management is a plus.

📌 Project Manager (Noida)
🏢 HCLSoftware
📍 Noida