Job DescriptionWe are looking for a Customer Support Executive – Export (Air & Sea) to manage customer relationships and coordinate export shipments from booking through final delivery.The ideal candidate should have hands-on experience in international freight forwarding, air and sea export operations, export documentation, shipment tracking, and customer service. Strong communication, coordination, and problem-solving skills are essential for this role.Key ResponsibilitiesCustomer Support & Relationship Management- Act as the primary point of contact for export customers handling Air and Sea shipments.- Respond to customer queries through phone, email, and CRM platforms.- Proactively communicate shipment status, delays, deviations, and proposed solutions.- Build and maintain strong, long-term customer relationships.- Keep customers informed about shipment progress and resolution timelines.Export Shipment Coordination- Coordinate with Sales, Operations, Documentation teams, carriers, consolidators, and agents.- Ensure accurate and timely booking of Air & Sea export shipments.- Follow up with carriers, consolidators, and overseas agents for space availability and booking confirmations.- Track shipments and proactively identify and resolve delays or status exceptions.- Coordinate with carriers, port authorities, customs, and other partners to expedite shipment-related issues.Export Documentation- Review and verify export documents,



including:- Bill of Lading (BL)- Air Waybill (AWB)- Commercial Invoice- Packing List- Certificate of Origin- Other relevant export documentation- Coordinate with the Documentation team to ensure accurate and error-free submission.- Ensure compliance with applicable export and customs requirements.Sales & Finance Coordination- Support the Sales team with customer queries, quotations, and shipment-related information.- Coordinate with Finance for timely invoicing and payment follow-ups.- Monitor outstanding customer dues and escalate issues where required.Reporting & System Management- Maintain accurate customer, shipment, and service-related information in CRM and internal systems.- Prepare daily/weekly shipment and customer service reports.- Maintain confidentiality and ensure data accuracy and integrity.Required Skills & Qualifications- Bachelor's degree in Logistics, Supply Chain, International Trade, Business, or a related field is preferred.- 2–5 years of experience in export operations, customer service, or freight forwarding.- Hands-on experience handling Air & Sea Export shipments.- Strong knowledge of freight forwarding operations and export documentation.- Experience dealing with carriers, consolidators, agents, and freight forwarders.- Familiarity with customs procedures and export compliance.- Excellent verbal and written communication skills.- Solid customer-service and relationship-management orientation.- Excellent problem-solving, coordination, and organizational skills.- Ability to work under pressure and meet tight deadlines.- Strong attention to detail and ability to manage multiple shipments simultaneously.Ideal CandidateWe are looking for a customer-focused and proactive professional who can effectively manage Air & Sea export shipments, customer communication, documentation, shipment tracking, and internal coordination while ensuring a high level of service throughout the export lifecycle.

📌 Customer Service - Ocean Export (Delhi)
🏢 Resource Management Group Plus Private
📍 Delhi