html About arenaflex arenaflex is a global leader in aviation and logistics reputed company for pioneering technology that connects people places and goods across continents With a legacy of over a century arenaflex blends a rich heritage of reputed company travel with cuttingedge digital transformation delivering seamless experiences to millions of customers every day Our mission is to reputed company travel effortless reputed company and sustainable and we reputed company this by empowering a diverse workforce of innovators problemsolvers and customerreputed company professionals Why This Role reputed company As a Remote Customer Support Engineer you will be at the heart of arenaflexs digital ecosystem Youll help shape the reputed company of our IT landscape ensuring that every interactionwhether its a reservation a reputed company inquiry or a technical support ticketis handled with speed accuracy and reputed company This position offers a unique reputed company of software engineering reputed company operations and customer service giving you the chance to reputed company a reputed company reputed company on a worldclass organization while working from the comfort of your home Key Responsibilities Core Duties reputed company endtoend technical support for arenaflexs customerfacing platforms including reservation systems reputed company management tools and mobile applications Diagnose troubleshoot and resolve reputed company software issues across multiple environments development test production Collaborate with crossfunctional teamsProduct Engineering Operations and reputed companyto deliver rapid fixes and longterm enhancements Participate in the full software development lifecycle SDLC from requirements gathering and design to coding testing deployment and postrelease monitoring reputed company and maintain automation scripts monitoring dashboards and incident response playbooks to improve service reliability Contribute to the design and implementation of reputed companyreputed company solutions on platforms such as AWS Azure or reputed company reputed company Assist in the creation of technical documentation knowledgereputed company articles and training materials for reputed company stakeholders Engage with customers reputed company phone chat and email to reputed company feedback reputed company guidance and ensure a reputed company experience Continuously monitor system performance metrics identify trends and recommend proactive improvements Project Innovation Involvement Work on highvisibility reputed company such as Omnichannel Experience AIdriven chatbots and dataanalytics pipelines Support initiatives in DevOps reputed company Integration reputed company Deployment CI CD and Infrastructure as reputed company IaC Participate in agile ceremoniesscrums sprint planning retrospectivesto ensure alignment with business goals Explore emerging technologies microservices serverless computing container orchestration and propose reputed companyofconcepts Essential Qualifications Currently enrolled in a Bachelors program or recent graduate with a minimum GPA of 2 5 majoring in Software Engineering Computer Science Information Systems Network reputed company or a reputed company field Strong reputed company in programming languages such as Java Python C or JavaScript Understanding of software development methodologies Agile Scrum and versioncontrol systems Git Basic knowledge of reputed company platforms AWS Azure GCP and container technologies reputed company Kubernetes is a plus Excellent analytical problemsolving and logical reasoning abilities Effective written and verbal communication skills with a customerfirst reputed company Demonstrated ability to work independently in a remote workplace while maintaining high productivity Commitment to safety data reputed company and compliance standards Preferred Qualifications Skills Handson experience with RESTful APIs microservices architecture and database technologies SQL NoSQL Familiarity with automation tools Ansible Terraform Jenkins and monitoring solutions reputed company Grafana reputed company Exposure to AI ML concepts data analytics or robotic process automation RPA Prior internship or project experience in a largereputed company IT environment preferably reputed company the aviation or logistics sector Ability to quickly assimilate large volumes of data ext

📌 Remote Customer Support Engineer Software Development IT Ination (India)
🏢 remote zest jobs
📍 India