We are looking for a dynamic and experienced Team Leader to manage our BPO team in Mohali specializing in domestic ecommerce processes The ideal candidate will have a robust background in BPO operations team management KPI monitoring and travelrelated processes Key Responsibilities Lead and motivate the BPO team handling domestic ecommerce operations Monitor and achieve KPI targets related to quality productivity and customer satisfaction Ensure adherence to process guidelines and company policies Conduct regular team meetings training sessions and performance reviews Manage escalations and ensure timely resolution of issues Coordinate with other departments to streamline operations Maintain high levels of team engagement and motivation Support in process improvements and implementation of best practices Oversee travel coordination and related customer inquiries as part of the process Required Skills Experience Proven experience as a Team Leader in BPO specifically in travel processes Strong understanding of KPI metrics and performance management Excellent leadership communication and interpersonal skills Ability to handle escalations and complex customer issues Prior experience with travelrelated processes is a plus Proficiency in MS Office and BPO tools Ability to work in a fastpaced targetdriven environment Mandatory Minimum 5 years of work experience Should have worked in contact center background Minimum 2 years experience as a Team leader preferred in Travel Process Graduation Mandatory Location Mohali CTC 4 2LPA

📌 Team Operations Manager (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar