Handle Privy outbound calls and engage with premium customers professionally Schedule and coordinate customer interactions while managing relationshipbased banking services Differentiated training to become universal phone banking officers with crosstraining in cards liabilities and assets Promote and sell banking products such as credit cards loans insurance and liability products based on customer requirements Achieve assigned sales targets through effective crossselling and upselling of banking products and services Ensure customer delight and provide a consistent service experience including timely resolution of customer queries issues Maintain and complete logs reports specified by the process