Description Summary We are looking for a Senior Manager Manager to lead highimpact customer sales marketing service and growth transformations for leading players across sectors This role sits at the intersection of strategy sales marketing service digital and execution on the ground Responsibilities Lead client transformations across sales marketing and service Partner with CXOs and business heads to define the customer sales marketing and service transformation agenda Translate boardroom ambition into transparent roadmaps with measurable impact across revenue acquisition retention loyalty and service experience 2 Design winning commercial and growth strategies Develop growth marketentry and gotomarket strategies for priority segments and channels Shape programs on channel and influencer strategy distribution expansion salesforce effectiveness trade marketing loyalty programs key account management and broader routetomarket optimization Support pricing and portfolio strategy to drive profitable sustainable growth Lead omnichannel transformation define the role of physical digital and hybrid channels and create seamless customer and influencer journeys Drive ecommerce and marketplace acceleration where relevant e g B2B platforms eretail D2C incl assortment content promotions and partner management 3 Drive digital and AIled transformation Identify use cases where digital data and AI can transform sales marketing service and channel performance Work with client and internal teams to design and implement solutions e g digital tools for salesforce and influencers selfservice portals personalization engines nextbestaction models performance dashboards Build adoption and embed recent digital ways of working 4 Drive execution and impact on the ground Lead multidisciplinary teams to pilot scale and institutionalize recent practices across regions and channels Set up performance dashboards review caden

📌 In Manager Growth And Customer Transformation Customer Consulting Advisory (Gurugram)
🏢 PwC
📍 Gurugram