We are looking for an experienced ServiceNow Technical Lead with 7 years of handson experience in designing customizing administering and extending the ServiceNow platform The ideal candidate will have strong technical expertise across the ServiceNow ecosystem and a proven track record of delivering scalable solutions that improve enterprise workflows and business outcomes This role requires someone who can lead technical design and implementation guide developers and administrators ensure platform best practices and drive adoption of AIpowered capabilities within ServiceNow to enhance automation service delivery and user experience Key Responsibilities Lead the design development customization and administration of ServiceNow solutions across one or more modules Translate business requirements into scalable technical solutions aligned with platform best practices Configure and extend the ServiceNow platform using workflows business rules client scripts UI policies integrations and custom applications Provide technical leadership for ServiceNow implementations enhancements upgrades and support initiatives Oversee platform governance instance health performance optimization security and maintainability Design and implement integrations between ServiceNow and thirdparty systems using REST SOAP MID Server and other integration methods where applicable Drive adoption of ServiceNow AI capabilities including intelligent automation virtual support predictive features and other AIdriven platform enhancements Collaborate with stakeholders product owners architects and business teams to define solution roadmaps and delivery priorities Review technical designs and code to ensure quality reusability and compliance with development standards Mentor junior developers and administrators and provide technical guidance across the team Support release management testing defect resolution and deployment activities Stay current with current ServiceNow features and recommend improvements that increase platform value and business efficiency What Success Looks Like Delivering robust scalable ServiceNow solutions that align with business goals Improving platform adoption and user experience through effective customization and automation Successfully implementing AIdriven features that enhance productivity and service quality Maintaining a stable secure and highperforming ServiceNow setting Providing technical direction and mentorship that elevates team capability REQUIRED COMPETENCIES AND SKILLS Required Qualifications 7 years of handson experience working with the ServiceNow platform Strong experience in customizing administering and extending ServiceNow in enterprise environments Proven experience leading technical delivery for ServiceNow implementations or major enhancement projects Solid understanding of ServiceNow platform architecture data model scripting workflows and integrations Experience with JavaScript Glide APIs Flow Designer IntegrationHub and ServiceNow development best practices Demonstrated experience implementing AI features within ServiceNow to improve service management and operational efficiency Strong troubleshooting problemsolving and analytical skills Ability to communicate technical concepts clearly to both technical and nontechnical stakeholders Experience working in Agile or hybrid delivery environments Preferred Qualifications ServiceNow certifications such as Certified System Administrator CSA Certified Application Developer CAD or relevant implementation specialist certifications Experience across modules such as ITSM ITOM ITAM CSM HRSD SecOps or custom applications Exposure to platform upgrades instance strategy governance and enterprisescale architecture Experience with ServiceNow AI automation selfservice and employee customer experience improvements Prior experience mentoring teams or acting in a lead or senior developer capacity Key Skills ServiceNow Development and Administration Platform Customization and Configuration Technical Leadership JavaScript Glide Scripting Flow Designer IntegrationHub REST SOAP Integrations Platform Governance and Best Practices AI Enablement within ServiceNow Stakeholder Management Problem Solving and Mentoring

📌 Tech Lead Erode
🏢 Mitra AI
📍 Erode