- Maintain Customer focus at all times and respond to customers’ enquiries /orders/complaints (through e-mails, phone and fax) using the best Practice guidelines. Answer all calls/mails/fax received at the Desk.
- Work within agreed service levels, striving to exceed customer expectations.
- Take ownership of queries and proactively follow through to resolution.
- Ensure all customers’ queries are investigated and resolved; escalate issues if appropriate, to the Team Leader.
- Is able to effectively use automated information systems.
- Maintain qualified working relationship with internal and external customers, and colleagues.
- Adhere to agreed standards of quality and productivity and process all orders/ claims/ queries with a minimum 98% accuracy rate.
- Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement.
- Assist in documenting any requirements information and process maps clearly and to the agreed standards.
- Update the client on the status of the order. Handle MIS, generate reports.
- Handling Complaints/escalations.
- Meeting client requirements on time and effectively thereby winning their goodwill.
- Sensitization of the client requirements and accordingly prioritizing the activities.
- Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate.
📌 Executive Customer Service (Bengaluru)
🏢 Avery Dennison
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.