Job Description
Staff Dev Ops / Platform Engineering Lead
Bengaluru / Chennai | Fintech Payments Domain
We are hiring on behalf of a leading payments fintech company in Bengaluru that is building highly scalable, secure, and reliable financial infrastructure powering large-scale digital transactions.

We are looking for an experienced Dev Ops / Platform Engineering leader with strong expertise in cloud infrastructure, SRE, automation, security, and platform scalability for mission-critical systems.

Key Responsibilities
Platform Architecture & Scalability

- Design, build, and operate highly scalable, reliable, secure, and fault-tolerant cloud infrastructure

- Make architectural trade-offs and drive infrastructure decisions for large-scale distributed systems

- Improve platform reliability, deployment velocity, operational excellence, and developer experience

- Drive infrastructure modernization, automation, and cloud-native engineering practices

Technical Leadership

- Mentor and guide Dev Ops, SRE, and Platform Engineering teams

- Demonstrate strong technical leadership and create engineering impact across teams

- Lead AI adoption strategies for engineering productivity, infrastructure automation, and operational efficiency

- Participate in infrastructure, architecture, and security reviews to maintain high engineering standards

Dev Ops, Security & Compliance

- Drive secure and compliant deployment practices aligned with PCI-DSS, SOC2, and related standards

- Lead incident response, production outage management, RCA/post-mortems, and SRE practices

- Ensure platform security, reliability, scalability, and observability across environments

Cross-Functional Collaboration

- Partner with Engineering, Product, Security, Data, and QA teams to define and execute platform roadmap

- Translate business and engineering requirements into scalable infrastructure solutions

- Manage stakeholder communication related to deliverables, risks, dependencies, and timelines

- Coordinate planning and execution across cross-functional teams

Performance & Optimization

- Drive capacity planning, infrastructure performance tuning, and cloud cost optimization

- Continuously improve monitoring, logging, tracing, and operational visibility

- Enhance deployment pipelines and infrastructure automation practices

Education & Experience

- Bachelor’s or Master’s degree in Computer Science or equivalent (B.E / B. Tech / MCA / M. Tech)

- 10+ years of experience in Dev Ops, SRE, Platform Engineering, or Cloud Infrastructure roles

- Strong experience working with large-scale distributed production systems in reputed product or fintech organizations

Required Skills
Cloud & Infrastructure





- Strong hands-on expertise with AWS cloud infrastructure and services such as:

- ECS, EC2, VPC, IAM, RDS, Kinesis, WAF, SSM, Secrets Manager, etc.

- Deep understanding of Linux production environments

- Strong knowledge of distributed systems, networking, system internals, and asynchronous architectures

Automation & Infrastructure as Code

- Strong programming/scripting skills in Go, Python, or Shell scripting

- Expertise in Infrastructure as Code tools such as Terraform, CDK, or Cloud Formation

- Strong experience with CI/CD and Git Ops practices using:

- Git Hub Actions, Git Lab CI, Jenkins, etc.

Observability & Reliability

- Hands-on experience with observability and monitoring stacks:

- Prometheus, Grafana, Open Telemetry, distributed tracing, and centralized logging

- Strong understanding of performance engineering, reliability, scalability, and production operations

Containers & Databases

- Experience with Docker, container runtimes, and container image security

- Experience managing RDBMS and NoSQL databases at scale:

- PostgreSQL, MongoDB, Redis

- Strong understanding of load balancing, API gateways, and low-latency distributed services

Engineering & Execution

- Experience with microservices architecture and service-to-service communication patterns

- Ability to scope, estimate, prioritize, and execute infrastructure/platform releases

- Strong analytical, problem-solving, and communication skills

- Passion for building scalable engineering systems and solving complex infrastructure challenges

Good to Have

- Prior experience in fintech or payments domain

- Hands-on Kubernetes production experience

- Experience with blockchain, stablecoins, or cryptocurrency infrastructure

- AWS cloud certifications

- Familiarity with PCI-DSS, SOC2, OWASP, static code analysis, and security tooling

- Exposure to data engineering technologies such as Click House and dbt

- Prior experience working in high-growth startup environments

Location

- Bengaluru / Chennai

Requirements
Job Title: Customer Success Manager Experience: 3-6 Years Location: Chennai About the Company: Our client is a fast-growing technology-driven organization operating in the SaaS space, focused on enabling scalable revenue operations and efficient sales processes. The company emphasizes operational excellence,



data-driven decision-making, and cross-functional collaboration to support global sales teams. It is known for fostering a high-performance culture with strong process discipline and continuous improvement. Role Overview: We are looking for a proactive and customer-centric Customer Success Manager to drive customer engagement, product adoption, and long-term retention. This role will manage a portfolio of customers, ensuring they achieve their business objectives while maximizing value from the ideal candidate will act as a trusted advisor to stakeholders, combining business acumen with technical understanding to guide customers through their journey. This role requires strong relationship management, problem-solving skills, and the ability to work with global clients, particularly in US markets. Key Responsibilities: Customer Success & Relationship Management: Build strong relationships with customers and act as a trusted advisor Drive product adoption and ensure successful value realization Proactively identify risks and opportunities within accounts Program Strategy & Execution: Help customers achieve program goals and overcome adoption challenges Provide strategic guidance aligned with industry best practices Conduct regular business reviews with actionable insights Retention & Growth: Drive customer retention and renewal rates Identify opportunities for account expansion and revenue growth Encourage customer advocacy and referrals Cross-functional Collaboration: Work closely with Sales and Implementation teams for seamless onboarding Support pre-sales discussions where needed Act as the voice of the customer internally Product & Technical Enablement: Guide customers on platform usage and best practices Analyze product usage and recommend improvements Provide both strategic and tactical support Required Skills: 3+ years of experience in Customer Success, Consulting, or Account Management (preferably in SaaS) Solid experience managing enterprise or mid-market clients Proven track record in customer retention and revenue growth Strong communication and stakeholder management skills Ability to work with global customers and cross-functional teams Analytical mindset with problem-solving capabilities CRM Tools: Salesforce or similar platforms Customer Success Platforms: Intercom or similar tools Tools: Microsoft Office / Google Workspace Experience in HR Tech or L&D; domain Exposure to mentoring or employee engagement platforms Experience working in startup or high-growth environments Eligibility / Qualifications: Any Bachelor’s degree Other Details: Notice Period: Immediate to 30 days preferred Work Type: Full-time Flexibility to work in US time zone (EST) required

📌 Staff DevOps Engineer (Bengaluru)
🏢 BuildxPartners
📍 Bengaluru