Job Description
Job Description
Position: Technical Support – Service Desk
Work Location: Pune
Employment Details:

- Working Days: 5 Days a Week

- Week Off: 2 Rotational Week Offs

- Shift: Rotational Shifts (Including Night Shifts)

Job Summary:

MNC is hiring Technical Support – Service Desk professionals for its Pune locations. The role involves providing first-level technical support to global customers by troubleshooting, diagnosing, and resolving hardware, software, application, and network-related issues. This is an excellent opportunity for experienced IT support professionals looking to build a rewarding career with a leading global IT services company.

Key Responsibilities:

- Serve as the first point of contact for customers via phone, email, or chat.

- Provide first-level technical support for hardware, software, operating systems, and network-related issues.

- Diagnose, troubleshoot, and resolve technical incidents within defined Service Level Agreements (SLAs).

- Escalate unresolved or complex issues to the appropriate support teams.

- Log, document,



and update incidents accurately using the ticketing system.

- Monitor and follow up on open tickets until successful resolution.

- Deliver excellent customer service while maintaining high-quality support standards.

- Adhere to organizational policies, processes, and shift schedules.

Requirements
- Qualification: Any Graduate

- Experience: Minimum 1 year of experience in Technical Support, IT Helpdesk, or Service Desk roles.

- Preferred: Immediate Joiners

- Valuable knowledge of Microsoft Office 365 and MS Office Applications.

- Basic understanding of Networking Concepts.

- Experience with ticketing tools and incident management.

Benefits
- Attractive salary package based on experience and skills.

- Performance-based incentives.

- Both-way cab facility for employees working night shifts.

Requirements
Qualification: Any Graduate Experience: Minimum 1 year of experience in Technical Support, IT Helpdesk, or Service Desk roles. Preferred: Immediate Joiners

📌 Technical Support Executive – Pune (India)
🏢 2COMs
📍 India