Direct Responsibilities
Monitor application health, consumption, and performance; propose and implement optimizations.
Perform regular functional deliveries, releases, and post deployment after care.
Maintain an up to date knowledge base and capture lessons learned from incidents.
Triage, prioritize, and track incidents, problems, and service requests in Service Now & Jira.
Act as escalation point for complex issues; coordinate with development, architecture and third party vendors.
Lead root cause analysis (RCA) and post incident reviews; drive corrective and preventive actions.
Deploy releases using CI/CD pipelines (Bitbucket, Git, Jenkins, Ansible, Terraform, Kubernetes, Docker).
📌 Support Analyst - 2 (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.