-
Location: Kolkat
- aProcess: Domestic Banking Proces
s
Key Responsibilitie
- s:
Drive operational excellence and achieve business K
- PIsLead, mentor, and develop Team Leaders and frontline te
- ams Monitor productivity, quality, customer satisfaction, and process complia
- nce Manage client expectations and stakeholder relationsh
- ips Identify improvement opportunities and implement process enhanceme
- nts Ensure adherence to SLAs, operational metrics, and organizational polic
ies
Preferred Candidate Prof
- ile:
Experience managing Domestic Banking/BFSI operations in a BPO enviro
- nment Solid people management and stakeholder management s
- kills Proven track record of delivering operational KPIs and business out
- comes Excellent communication, analytical, and problem-solving abil
- ities Graduation is mand
atory
📌 Operations Manager (India)
🏢 TP
📍 India
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