Project Role : Custom Software Engineer

Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills : Infor LN for Discrete Manufacturing

Positive to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

Senior Application Support Consultant responsible for L2/L3 support of Infor SyteLine ERP (CloudSuite Industrial) in an Application Managed Services (AMS) environment.

The role involves incident resolution, service requests, minor enhancements, and user support for manufacturing ERP processes.

Roles & Responsibilities:

Provide L2/L3 support for Infor SyteLine ERP

Resolve production incidents, functional issues, and system errors

Handle service requests and data corrections

Perform root cause analysis (RCA) for recurring issues

Support minor enhancements and configuration changes

Monitor interfaces, batch jobs, and system integrations

Support release deployments and testing

Work with business users and technical teams for issue resolution

Ensure SLA adherence for ticket resolution

Professional & Technical Skills:

Required Skills

ERP Expertise





Strong experience in Infor SyteLine / CloudSuite Industrial including:

Manufacturing module

Inventory Management

Order Management

Procurement

MRP / Production Planning

Shop Floor Control

Technical Knowledge

Working knowledge of:

Infor Mongoose framework

SQL Server / SQL queries

SyteLine forms and configurations

ERP integrations (API / EDI / middleware)

Reporting tools (SSRS or similar)

AMS / Production Support Experience

Experience in:

Incident management

Service request handling

Production issue troubleshooting

Root cause analysis

SLA-based support environments

Tools Exposure

Experience with one or more:

ServiceNow / ITSM tools

Azure DevOps / Jira

SQL tools

Monitoring tools

Additional Information:

- A 15 years full time education is required.

Total Experience 6 – 10 years

SyteLine Experience Minimum 4 Years

ERP AMS Support Minimum 3 years

Industry Manufacturing / Distribution preferred

Good To have below:

Skill Mandatory Experience

Infor SyteLine Yes 4+ years

Manufacturing ERP Yes 4+ years

SQL Yes 3+ years

AMS Support Yes 3+ years

Mongoose Preferred 2+ years

Soft Skills

Strong troubleshooting ability

Good communication with business users

Experience working in offshore support models

Ability to handle multiple tickets simultaneously

📌 Custom Software Engineer (Secunderabad)
🏢 Accenture
📍 Secunderabad