Job Description

What you’ll do…

- Provide first-level technical support to all hotel departments and resolve hardware, software and network-related issues.
- Ensure smooth operation of the Property Management System (PMS), POS, back-office applications and other hotel technology systems.
- Install, configure and maintain desktops, laptops, printers, mobile devices and peripherals.
- Monitor the hotel's network, Wi-Fi infrastructure, servers and security systems to ensure maximum uptime.
- Coordinate with external vendors for software updates, maintenance and AMC activities.
- Maintain IT inventory, software licences and asset registers.
- Perform regular system backups and support data recovery processes.
- Ensure compliance with company IT policies, cybersecurity standards and data privacy requirements.
- Support audio-visual equipment for meetings, conferences and hotel events.
- Maintain documentation of IT procedures, system configurations and incident logs.
- Participate in IT projects, system upgrades and current technology implementations.
- Provide training and guidance to Heartists on IT systems and best practices.

📌 IT Executive - The Hoxton Bengaluru City
🏢 ENNISMORE
📍 Bengaluru