Job Description

Role Overview

The Change Analyst supports the execution and governance of Change Management processes within a global ITSM setting. This role ensures that changes are properly assessed, approved, scheduled, and implemented with minimal risk while maintaining process discipline and compliance. The role works closely with the Change & Release Manager and cross-functional teams to support CAB operations, reporting, and continuous improvement.

Key Responsibilities

- Review and assess change requests for completeness, risk, and impact.
- Support and facilitate CAB and ECAB meetings, ensuring structured decision-making.
- Maintain any Pre-CAB meeting requirements to ensure ticket compliance
- Ensure changes follow defined policies, approval frameworks, and scheduling standards.
- Assist in maintaining Change related training and documentation.
- Work with change coordinators to ensure effective ticketing and documentation is in place.
- Coordinate change scheduling to minimize conflicts and business disruption.
- Monitor change progress and ensure proper documentation and communication.




- Support post-implementation reviews and track corrective actions.
- Ensure alignment between Change, Incident, Problem, and Release processes.
- Track and report on change KPIs, including success rates and compliance.
- Identify process gaps and recommend improvements.
- Conduct post-implementation reviews and ensure corrective actions are tracked to closure.
- Highlight areas where potential improvements or automation could be put into place.

Required Knowledge & Skills

- Strong knowledge of Change Management within ITIL frameworks.
- Knowledge of utilizing risk assessment, impact analysis, scheduling, and dependency.
- Hands on Experience with ServiceNow Change Management modules.
- Strong coordination and communication skills.
- Ability to enforce governance while enabling delivery.
- Knowledge on when to escalate to avoid service disruptions while following policy
- Experience working with audit focused environments.

📌 Sr Analyst (Hyderabad)
🏢 Mattel
📍 Hyderabad