Key Responsibilities

ServiceNow Technical Architect with ServiceNow AI Skills

- Define and own the overall ServiceNow platform architecture, including application design, data models, integrations, and security.
- Translate business requirements into scalable, reusable ServiceNow solutions aligned with platform best practices.
- Design and govern data ingestion, transformation, and normalization patterns across multiple source systems.
- Architect business rule frameworks and automation using Flow Designer, Decision Tables, Script Includes, and platform capabilities.
- Provide architectural oversight for SLA, workflow, and service management solutions across ITSM and related modules.
- Evaluate and guide the use of ServiceNow AI and automation capabilities (e.g., IDP, Now Assist, Predictive Intelligence) where applicable.
- Ensure platform governance, including performance, security, data integrity, and auditability.
- Define integration strategies using REST APIs, MID Server, and external services.
- Lead design reviews, enforce architectural standards, and mentor development teams.




- Identify platform limitations and recommend appropriate architectural patterns or workarounds.
- Collaborate with business stakeholders, product owners, and delivery teams to ensure alignment with enterprise goals.
- Support presales, solutioning, and client-facing architecture discussions as needed.

Required Skills & Experience

- 10+ years of hands-on experience with the ServiceNow platform & at least 1 project using ServiceNow AI capability
- Working knowledge of ServiceNow AI and automation features.
- Strong expertise in ITSM, including Incident, Problem, Change, and Task SLA.
- Deep understanding of ServiceNow data models, Import Sets, Transform Maps, and automation frameworks.
- Proven experience designing enterprise-scale ServiceNow architectures.
- Solid integration experience (REST, SOAP, MID Server, external systems).
- Experience with platform governance, performance optimization, and security.
- Ability to lead architecture discussions and influence technical direction.

📌 ServiceNow Technical Architect (Chennai)
🏢 Ascendion
📍 Chennai