- Achieve individual and store sales targets by delivering exceptional customer service and effective product recommendations.
- Assist customers in selecting suitable eyewear products such as frames, lenses, and contact lenses based on their style preferences, vision prescriptions, and budget.
- Maintain in-depth product knowledge of various optical brands, lens types, coatings, and optical accessories.
- Manage customer interactions professionally, ensuring a personalized and satisfying shopping experience.
- Supervise and guide junior sales staff, providing support and training to enhance sales performance.
- Handle customer complaints and queries efficiently, ensuring prompt resolution and customer satisfaction.
- Coordinate with the optometrist and lab technicians to ensure accurate prescriptions and timely delivery of eyewear.
- Oversee daily store operations including billing, stock management, and visual merchandising.
- Prepare and maintain daily sales reports and assist the store manager in tracking performance metrics.
- Uphold brand standards, store hygiene, and display aesthetics to ensure an excellent customer experience.