KEY TASKS & RESPONSIBILITIES

- Maintain and support the company s computing systems including desktops, laptops, mobile devices, and networking.
- Oversee the development and maintenance of user workstation
- Work and coordinate with the IT Systems Engineering team on application
- Research and recommend best practices, security measures, performance enhancements and software/hardware solutions.
- Ensure compliance with eClinical Solutions/industry quality standards, regulations, guidelines, and procedures.
- Monitor service requests and respond immediately to security or usability
- Daily team huddles to prioritize daily activities
- Weekly review of service requests
- Monthly Reporting and review of service metrics
- Prepare and maintain appropriate documentation (work instructions, FAQs, ).
- Daily supervision of technical resource(s) will be required.
- Other duties assigned

Education/ Experience:

- Bachelor s degree in computer science, Information Technology or a related discipline, or equivalent combination of working experience/education preferred
- 10+ years of experience as an IT or Systems Support Engineer for a technology company, preferably with a distributed software application deployed in a SaaS model and within a highly regulated environment preferred (Biotech preferred).

Professional Skills:

- Exceptionally demonstrated abilities in providing 2nd/3rd level technical support,



helping to troubleshoot and resolve problems
- Exceptional Microsoft system administration and troubleshooting skills with Windows 10/11,
- SharePoint/Teams, and Apple/Mac experience a plus
- Proven administrative experience with Microsoft Office 365, Azure and/or Amazon AWS is required
- Extremely thorough understanding of Active Directory, GPOs, DNS, SFTP, WSUS and/or SCCM services
- Proven experience with Single Sign-On, ADFS and Multi-Factor Authentication solutions
- Exceptional understanding of web technologies, including servers, performance, security, encryption and Microsoft IIS setup and configuration
- Experience with PowerShell and demonstrated ability to automate administrative tasks by writing, deploying and executing scripts
- Proven experience with configuring and maintaining firewalls, routers, switches, wireless access points and other network infrastructure
- Extensive experience managing and deploying end point security solutions
- Proven experience utilizing monitoring tools to identify in real-time problems in the entire application stack as well as the infrastructure, working with both internal and external resources to resolve them in a timely manner

Technical Skills:

- Proficient with Microsoft Office Suite or related
- Skilled certifications (Microsoft, Amazon, CompTIA, Okta, ) are highly preferred

📌 IT Assistant Manager (Bengaluru)
🏢 eClinical Solutions
📍 Bengaluru