As a Level 3 Technical Support Engineer in the VCF Division, you ll be responsible for resolving customer technical issues, ensuring a seamless support experience. The ideal candidate will be motivated, eager to learn, possess robust customer service skills, and embrace challenges.
In this role, you will:
- Troubleshoot, research, and resolve issues using labs, log bundles, knowledge bases, and collaboration tools.
- Partner with engineering, field teams, and technical experts to resolve issues, improving the customer experience.
- Contribute to creating and updating knowledge articles for global circulation based on your troubleshooting experiences.
- Engage with customers to provide world-class support and resolve queries efficiently.