- Recruiting, training, and supervising members of the order management team.
- Educating inside sales staff on effectively answering common customer questions.
- Collaborating with the marketing department to ensure that the inside sales staff receive quality leads to pursue.
- Maintaining an accurate record of all leads and actual sales.
- Regularly evaluating the performance of the inside sales team.
- Evaluating current sales conversion practices and procedures to determine whether they are effective in generating sales.
- Recommending and implementing improvements to current sales practices and procedures as needed.
- Addressing and resolving customer complaints.
Inside Sales Manager Requirements:
- 2-4 Years of relevant managerial experience (4-6 total experience)
- Proven experience working as an Inside Sales Manager.
- Proficiency in Microsoft Excel and
- Customer Relationship Management (CRM) software.
Excellent leadership skills.
- Solid analytical and problem-solving skills.
- Sound organisational skills.
- Effective communication skills.
- Exceptional customer service skills.